Why the course is needed:
You want to give some practical training to members of staff who need to investigate possible instances of poor performance or poor conduct. In situations where your investigation needs to get at the truth, you want a level of consistency so that all your managers are operating according to proper principles.
You want the training so your employees can work to a definite standard; as opposed to everyone doing their “own thing”. In addition, some of your managers have never had any formal training in the art of asking probing questions, so you need something that will help them in their role as an investigator.
Your training aims are:
To develop the leader-managers’ ability to investigate possible instances of
- Disciplinary issues
- Grievance issues
- Poor performance issues
Who should attend?
Any Staff member of varying ages and abilities. Those who are new to management and not new, but have not yet received any training in investigation skills.
- Police Officers
- Legal Officers
- Recruitment manager
- Human Resource Department Staff
- Staff dealing with investigations
- Business Entrepreneurs
- Bank Executives
- Financial Executives
- Financial Institutions and those in Statutory Authorities.
Investigation interview skills
Investigation techniques are important skills for investigation officers. Delegates need to investigate:
- Formal complaints.
- Possible bullying.
- Disciplinary issues.
- Grievance issues.
The training is designed to be:
- Highly structured and organised, and then:
- Whilst being consistent with the plan, flexible and responsive to the needs of the individual delegate group.
- Delivered in an enthusiastic and interesting way that will involve the delegates.
The method of training is as follows:
The trainer gives a clear explanation of the point in question. Then demonstrates the specific principle or method or idea and gives specific examples.
The delegates then practice by doing an exercise with each other and/or they do a practical exercise with the trainer.
Then, the delegates are asked to write down an associated action, for each point made. All the points are therefore tied to the delegate’s specific work context. At the end of the day, the delegates are asked to choose six which are the most personally meaningful from the many points that are made throughout the day.
All points are supported with full printed and hand written (by them) notes to take away.